Cannot activate Multi-Provider SSO IdP

10 June, 2020 - Reading time: ~1 minute

When configuring a new SSO IdP in ServiceNow you can run into circumstances where Test Connection will fail or not display the test result and thus allowing you to activate the provider. It’s mandatory OOB to have a successful Test Connection before activating a IdP in ServiceNow. You can add a property in ServiceNow that will allow you to bypass this mandatory check.

  1. Go to sys_properties and search for: glide.authenticate.multisso.test.connection.mandatory.
  2. If the property is not there, create it and configure it with a value of False (see screenshot for reference).
  3. You should now be able to activate your IdP without the Test Connection step.

Image description

ServiceNow has a KB covering the property on this link.